Introduction

iFab Direct, powered by iFab Steel, is committed to protecting the privacy and security of our customers’ information in accordance with Australian privacy laws and standards. This privacy policy outlines how we collect, use, disclose, and protect the personal information of our clients and website visitors.

Collection of Personal Information

iFab Direct collects personal information to provide and improve our services, including custom construction products like staircases, windows, and balustrades. Information collected may include:

• Name, address, and contact details
• Information about your projects and specifications
• Payment and transaction information
• Any other information relevant to customer surveys or offers

Use of Personal Information

The personal information collected is used for the following purposes:

• To fulfill your requests for products and services
• To improve our products and services
• To communicate with you about your orders, inquiries, and our services
• For internal record keeping and administrative purposes
• To comply with legal and regulatory obligations

Disclosure of Personal Information

iFab Direct will not share, sell, rent, or disclose your personal information to third parties without your consent, except where required by law or to fulfill services requested by you. This includes sharing information with:

• iFab Steel, our parent company, for operational purposes
• Service providers involved in the delivery and installation of our products
• Legal and regulatory authorities, as required by law

Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes technical and organisational measures to secure and protect data.

Access to and Correction of Personal Information

You have the right to access the personal information that iFab Direct holds about you and to request that it be corrected if inaccurate. Please contact us if you wish to access or update your personal information.

Changes to Our Privacy Policy

iFab Direct reserves the right to make changes to this privacy policy at any time. Any changes will be updated on our website to ensure that our clients are informed of how we collect and use personal information.

Contact Us

If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at:

(07) 3706 0767 or hello@ifabsteel.com

This policy is in compliance with Australian privacy laws and standards. We are committed to ensuring the privacy and protection of our customers’ information.

Effective Date

This privacy policy is effective as of 22 February 2024.