Introduction

At iFab Direct we are committed to delivering our high-end custom construction products, including staircases, windows, and balustrades, with the utmost care and efficiency. Our goal is to ensure that your order reaches you in perfect condition and within the expected timeframe.

Delivery Timeframe

• Our standard shipping timeframe is approximately 4 weeks from the date of order confirmation. This allows us to ensure that every product meets our high standards of quality and accuracy before dispatch.
• Please note that custom orders may require additional time for fabrication. Our team will communicate any expected delays directly with you.
• Custom-made replacement parts may experience time delays. By using this service, the client acknowledges that they have opted for a service that carries a higher risk of extended timelines and handover delays if sufficient time is not allocated for handover or similar key milestones.

Shipping Method

• Our products are shipped via road freight with a crane to offload the products directly onto your building site. This method is chosen to ensure the safe and secure delivery of our products.
• Upon dispatch, we will provide you with a tracking number and estimated delivery date. Our freight partners are experienced in handling our range of products and are committed to ensuring they arrive in pristine condition.

Shipping Costs

• Shipping costs vary depending on the size of the order and the delivery location. We will provide a detailed shipping cost estimate at the time of order.
• For large or complex orders, we recommend contacting our customer service team for a personalised shipping quote.
• iFab Direct has no allowance for any costs associated with traffic control, local council or services permits for delivery.
• Custom-made replacement parts may experience time delays. By using this service, the client acknowledges that they have opted for a service that carries a higher risk of extended timelines and handover delays if sufficient time is not allocated. The client understands that replacing custom parts can take several weeks, and iFab Direct will not be liable for any delays in the replacement of faulty or damaged parts

Damaged Goods Upon Delivery

It is the customers responsibility to ensure that all parts are checked for QA at the time of delivery. Our warranty on damaged parts is strictly seven (7) days from delivery. Any loss, misplacement, deterioration, or damage to the product for any reason shall pass at the time of seven (7) days and this outcome shall be borne by the client. Please make sure high-resolution imagery has been taken of the damage as supporting evidence. Evidence must clearly show that the damage was part of a manufacturing process or a lapse in QA from iFab Direct. Any damage cause by others will not be entitled to any form of free replacement.

Damaged Goods After Delivery

iFab Direct will aim to assist our customers in anway possible, although we strictly do not offer free replacement parts/products for any damaged items after the seven (7) day grace period or if the damage was caused by others. This inlcudes damage from being stored on site, scratches, missing parts etc.  

Returns

Contact Us

For any shipping or returns inquiries, please contact our customer support team at:

(07) 3706 0767 or hello@ifabdirect.com

We are dedicated to ensuring a smooth and satisfactory experience with iFab Direct, from order placement to delivery and beyond. This policy is designed to provide clarity and confidence as you choose iFab Direct for your custom construction needs.

Effective Date

This shipping and returns policy is effective as of 22 February 2024.